Contact information

Saberoo Contact Information

 

Contact Information

Have a question or need support? We're here to help.

📧 Email Support
For all enquiries, please contact us at:
info@saberoo.com.au
We aim to respond within 1–2 business days (Mon–Fri, 9:00 AM – 5:00 PM AEST).

💬 Common Topics We Handle

  • Product and saber feature questions

  • Order tracking and delivery updates

  • Warranty and repair claims (including Saberoo's 12-month warranty)

  • Refund or replacement requests under Australian Consumer Law (ACL)

  • General store or account enquiries

📦 Returns & Warranty Claims
If you're contacting us about a faulty item or return, please include:

  • Your order number

  • A description of the issue

  • Clear photos or a video (if applicable)

We'll assess your case in line with our policies and Australian Consumer Law.

🚫 Please Note:
We currently do not offer phone or live chat support. Social media DMs may not be regularly monitored — email is the best way to get a fast response.

💡 Tip: Check our [Refund Policy] and [Terms of Service] pages for more info before reaching out — your question might already be answered!

Disclaimer:

Saberoo is an independent retailer of custom saber-inspired collectibles and accessories. Our products are original creations and are not affiliated with, endorsed by, or licensed by The Walt Disney Company, Lucasfilm Ltd., or any of their subsidiaries or affiliates.

We do not use official trademarks in connection with any licensed characters, films, or franchises owned by Disney or Lucasfilm. Any resemblance of our products to cinematic or fictional elements is purely coincidental or intended as general homage to the science fiction genre.

All trademarks, character names, and related imagery are the property of their respective owners. Saberoo respects intellectual property rights and is committed to ensuring our products remain distinct, original, and legally compliant.